Account Deletion
Home Car Tracker by q9labs provides two ways to initiate deletion of your account and associated data.
Option 1: In-App Deletion (Recommended)
To delete your account directly from the App:
- Open Home Car Tracker on your device.
- Navigate to Settings.
- Select Delete Account.
- Confirm your choice by entering your password.
This process is immediate and irreversible.
Option 2: Web Request
If you no longer have the App installed, you can initiate account deletion from the web by emailing our support team. Please use the email address associated with your account.
Note: Requests sent via email may take up to 7 business days to process.
What happens when you delete your account?
When your account is deleted, the following data is permanently removed from our active systems:
- Your login credentials and profile information.
- Your household memberships and roles.
- Your device-specific push notification tokens.
- Voice note files associated with trips you started.
- Personal trip details such as reasons, destinations, and location fields associated with your user profile where possible.
What is retained? To ensure the continuity of your household's historical records, basic trip logs (e.g., "A trip occurred at 10:00 AM using the Alto") may be retained in a non-identifying format within the shared household history. Backups may also persist in our secure archives for a brief period before being overwritten.